Refund policy

Return & Refund Policy

Last updated: July 26, 2026

At AQUIVIX, we want you to feel confident when shopping with us. If there's a problem with your order, we're here to help.

15-Day Returns

We offer free returns within 15 days of delivery.

To be eligible for a return, the product must be in its original condition and should not show significant signs of use, damage, or misuse.

If you'd like to return your order, please contact us at:

aquivix@outlook.com

Please include your order number and the reason for your return.

We'll provide you with the necessary return instructions.

Damaged Items

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging, if applicable
  • A brief description of the issue

We'll review the issue and work with you to arrange an appropriate resolution.

Lost Packages

If your package is confirmed to be lost during transit, you may be eligible for a refund.

Please contact us at aquivix@outlook.com with your order number so we can investigate the shipment and assist you.

Package Not Delivered

If your order has not been delivered within 30 days, please contact us so we can investigate the shipment.

If the package is confirmed as undelivered, you may be eligible for a refund.

Refunds

Once your return or refund request has been approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to process and display the refund.

Return Shipping

Returns within the eligible 15-day return period are free.

We will provide return instructions after you contact us.

Exchanges

If you receive a damaged or defective product, please contact us at aquivix@outlook.com. Depending on the circumstances, we may provide a replacement or refund.

Items That May Not Qualify for a Return

Returns may not be accepted when products:

  • Have been significantly used or worn
  • Have been damaged through misuse or improper care
  • Are returned outside the 15-day return period
  • Are missing essential components or accessories

Contact Us

If you have questions about returns, refunds, or your order, please contact us:

AQUIVIX
Email: aquivix@outlook.com